Due to the current situation with coronavirus COVID-19 and the effect it’s having across the world, we would like to assure you of contingency plans. Whilst no one can predict the future, there is one thing we are certain of — we will come through this challenging time stronger and more resilient than ever.
We also want to assure you that we have enhanced our already robust processes to promote a clean and safe working environment to ensure the welfare of our local teams. Contingency plans are also in place for our teams to continue to support you and your teams should we face a lock-down situation in the UK. There is no doubt that we all face a period of uncertainty but it is important to remember that this period will pass!
Safety and security of our passengers and employees is always our top priority. Given the fluid nature of the situation, here’s what we’re doing at the moment:
We are closely monitoring and implementing best practices, per guidelines of World Health Organisation (WHO), IATA and Ethiopian Ministry of Health.
The screening procedure at Addis Ababa Bole International Airport is thorough and meets global standards as per WHO guidelines.
We have upgraded the cleaning and disinfecting process of all our aircraft before and after each flight as well as conducting waste management as per WHO guidelines.
We are providing continuous daily training and best practice to all our flying crew and ground staff to manage our processes of screening and passenger checks with our origin stations in all countries.
Our Re-booking Policy: Change fees are waived for tickets issued anytime for travel between 14th March until on/before 30th June 2020. Travel dates can be changed for travel on any date until on/before 31st December 2020, subject to availability. Any difference in airfare and/or applicable taxes resulting due to season change, booking class or rerouting will need to be collected.
· For travel period 14th March to 30th June 2020, full refund is permitted only if original flight shown on the ticket is cancelled by ET.
· No show fee will apply at all times except when flight is cancelled involuntarily by the airline.
· The policy is applicable for both refundable and non-refundable tickets.
Rerouting is permitted by applying the applicable difference in fares, fees and taxes.
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