Ethiopian Airlines Updates and Health Advisory on COVID-19(Corona Virus)

Active 0 Reply 425 Views 2020-03-12 16:02:20 General

Updates and Health Advisory on COVID-19(Corona Virus)

The safety and security of passengers and employees is always the top priority of Ethiopian Airlines. Accordingly, we are working closely with WHO, IATA and the Ethiopian Ministry of Health to ensure your health and comfort as you fly with us.



Our Refund and Booking Policy

Rebooking Policy


Change fees are not applicable to tickets effective 04 March 2020. If there is a difference in the airfare or applicable taxes, due to the reissue/reroute of the ticket, the additional amount will need to be collected. Customers can change their booking to travel on or before April 2020. This policy is applicable only for travels to/from affected countries.


 Refund Policy


Refund permitted free of charge if only original flight shown on the ticket is CANCELED.

Refund can also be made free of charge by issuing a voucher of equal amount to be used within one year of issue.

If voucher is required to be refunded applicable rule at time of ticket purchase shall apply

For both refundable and non-refundable tickets.

No show fee will apply at all times except when flight is cancelled involuntarily by the airline.

For Travel to/from cities not affected by the COVID-19, conditions at time of ticket purchase shall apply

 Rerouting Policy


Rerouting is permitted applying the applicable differences in fares, fees, and taxes. Here below please refer information on travel restrictions due to the spread of Corona Virus within Ethiopian Airlines network.


Angola


Passengers from China, South Korea, Italy, Iran, Nigeria, Egypt and Algeria are not permitted to enter the country


Bahrain


Passengers who have stayed in China, Iran, Iraq and South Korea for the last 14 days not allowed to enter BAH except Bahrain and GCC nationalities.


Passengers who have been in Lebanon, japan, Italy, Hong Kong, Singapore, Malaysia and Thailand for the past 14 days shall require visa. No visa on arrival option is available.


Benin


Passengers from China shall be required to self-quarantine at arrival. There is no entry restriction.


China


 Hubei origin passengers are not allowed to travel to Beijing, Guangzhou, Shanghai & Chengdu.


 Comoros


 Comoros decided not to let any passenger from any point in China to arrive into the country. Please note that the restriction is also applicable to Comorian citizens.


 Congo Brazzaville


 All passengers originating from China and arriving at Congo Brazzaville shall be kept under quarantine for 14 days


 Gabon


 passengers originating from China & South Korea are restricted entry until further notice.


 Equatorial Guinea


 Passengers from the below countries (Including Equatorial Guineans) will not be permitted to enter the country until the epidemic of the Corona Virus is under control. Please note that if passengers from listed countries arrive in Malabo, they would face immediate deportation by the same plane.


         1. People’s Republic of China


          2. Republic of Korea


          3. Republic of Iran


          4. Italy


           5. Singapore


 Eritrea


Chinese and Italian passengers shall be quarantined upon arrival.


Hong Kong


The Hong Kong Special Administrative Region has banned travelers from Hubei province from entering and transiting the region in order to prevent the spread of Coronavirus. Please note that the restriction does not apply to residents of Hong Kong.

Passengers originating from Italy (Emilia Romagna, Lombardy and Veneto Regions, which covers Bologna, Milan, Venice, and Verona ) and Iran shall be quarantined for 14 days.

India


India has suspended e-visa to Chinese citizens and all passengers who visited the people’s republic of china on or after 15-jan-2020 will not be accepted and the already issued e-visa will no longer be valid.


Passengers from China, Italy, France, Germany, Spain, Japan, South Korea, Italy & Iran are not permitted to enter the country.


Indonesia


All passengers who have traveled to /transited via mainland China shall not be permitted to enter the county.


All passengers who have traveled to /transited via


Iran: Tehran, Qom, and Gilan;

Italy: the Lombardi, Veneto, Emilia Romagna, Marche and Piedmont regions;

South Korea: City of Daegu and Gyeongsangbuk-do Province

 In the past 14 days shall not be permitted to enter the country.


Israel


Effective the 21st of February, 2020 it is not permitted to enter into Israel for those passengers and Crew who had stayed in China; Hong Kong; Macao; Thailand, South Korea, Singapore, Austria, Germany, Switzerland, Spain & France in the last 14 days.


Israeli nationals arriving from all countries under concern will have to go into home-quarantine immediately on arrival Israel.


 Japan


 Passengers from Daegu; Cheongdo-gun & Gyeongsangbuk-do regions of Korea & passengers from Hubei & Zhejiang provinces of China are not allowed to land in Japan


Kuwait


Kuwait has prohibited all passengers from entering Kuwait except Kuwaiti citizens and is set to ban all commercial flights to/from Kuwait effective 13th of March


Lebanon


 Passengers from China, South Korea, Iran & Italy are restricted from entering the country


Madagascar


The Malagasy state has advised airlines not to transport passengers from China or transiting via china.


Furthermore, restriction not to transport any passenger transited or originated in the last 14 days from South Korea, Iran and Italy effective immediately is also imposed.


Malaysia


Passengers from Hubie, Zhejiang and Jiangsu provinces of China are not permitted to enter the country.


Oman


Chinese, Iranians, Italians nationalities are not permitted to enter the country except if they have permanent Omani resident permit.


Philippines


Passengers originating OR transiting via China and the administrative regions of Hong Kong or Macau are forbidden from entering the country in order to control the spread of Corona virus.


Qatar


All arriving passengers from China (excluding HKG) with final destination Doha will be subject to further screening measure by the Ministry of Public Health (MOPH). After having passed the thermal screening process, terminating passengers will be verbally interviewed by Public Health Specialists prior to going through immigration formalities. Subject to the outcome of the interview, additional surveillance and control measures may be decided including quarantine measures.

Egyptian nationals are not permitted to enter the Qatar due to corona virus.

Passengers from Bangladesh, India ,Iran, Iraq, Lebanon ,Nepal, Pakistan ,Philippines, South Korea, Srilanka, Syria, Thailand & Italy are not permitted to enter Qatar.

Russia


Temporary suspension of passages across the border for Chinese citizens, as well as Macau and Hong Kong passport holders effective 20th of Feb 2020 is imposed.


Kingdom of Saudi Arabia


KSA does not accept any Chinese national & any national originating from China to Saudi Arabia effective immediately.

KSA does not accept Umrah passengers.

KSA does not accept Tourist visa passengers as well.

 Detail information


Entry is suspended for the purpose of Umrah and visiting the Prophet’s Mosque temporarily.

Tourism visa is suspended only for those passengers coming from the Peoples Republic of China which includes (Chinese Taiwan, Hong Kong and Macao), Iran, Italy, Republic of Korea, Japan, Thailand, Malaysia, Indonesia, Pakistan, Afghanistan, Iraq, Philippines, Singapore, India, Lebanon, Syria, Yemen, Azerbaijan, Kazakhstan, Uzbekistan, Somalia and Vietnam.

Passengers who had been in the Peoples Republic of China which includes (Chinese Taiwan, Hong Kong and Macao) as well as Iran and those transited through these countries are not allowed to enter Saudi Arabia until 14 days later from their exit from these countries.

Aircraft crew of national or international carriers will be allowed to enter the kingdom of Saudi Arabia and they will be subjected for medical examination if it is required.

Seychelles


Passengers who have been in China (including the SAR), South Korea, Italy and Iran in the last 14 days are not permitted to enter the country.


 Singapore


All passengers who have traveled to China in the past 14 days and all passengers who have been in Daegu City and Cheongdo County of Republic of Korea cannot enter Singapore


 Somalia


Passengers who have been in China (Peoples Republic) in the past 20 days are not allowed to Enter

Residents of Somalia who have been in China (Peoples Rep.) will be subject immediate Quarantine for a maximum of 14 Days.

 Health Screenings at Addis Ababa Bole International Airport


Medics stationed at Addis Ababa Bole International Airport and carry out continuous health screenings 24/7. Our flight crew are also equipped with all safety equipment they need to protect themselves and passengers from possible infection. 


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